jay9's Privacy Policy

1 Introduction and Scope

jay9 operates an online gaming and sports betting platform for users in Bangladesh. This privacy policy applies to all services provided through the jay9login.cam website and associated mobile applications.

When you open an account with jay9, use our platform, or contact us, you are considered to have agreed to the terms set out in this policy. In addition to this policy, you must also read our Terms and Conditions, as both documents together form the legal basis of our services.

jay9 believes that protecting the privacy of users' personal information is a fundamental responsibility. The purpose of this policy is to clearly inform you about what information we collect, how we use it, and in what circumstances it may be shared with third parties.

2 Information We Collect

jay9 collects information in two main ways — what you provide directly, and what is collected automatically through your use of the platform.

2.1 Information You Provide Directly

Information you submit during account registration and platform use:

• Full name and date of birth (for age verification — users must be 21 or older to use the service)
• Email address and mobile number
• Password (stored in encrypted form; no representative of ours will ever ask for it)
• Payment account details for deposits and withdrawals (such as bKash, Nagad, Rocket, Upay numbers or bank account details)
• A copy of your national ID card or passport for the identity verification (KYC) process
• The content of messages sent to our support team via live chat or email

2.2 Information Collected Automatically

Certain information is logged automatically when you browse or use the jay9 platform:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Cookies and session tokens (see Cookie Policy below)
• Page visit times, duration and navigation patterns
• Game play history, bet amounts and transaction logs

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, jay9 may collect limited information from trusted third-party providers. This information is used solely for security and legal compliance purposes.

3 Purposes for Using Your Information

jay9 uses the information it collects for the following purposes:

If we need to use your information for any purpose beyond the list above, we will obtain your consent beforehand.

4 Data Storage and Security

jay9 uses industry-standard technology to protect your personal information. All sensitive data is transferred via SSL (Secure Sockets Layer) technology and stored in encrypted databases.

Passwords are never stored in plain readable form — they are transformed using a one-way hashing algorithm. Payment-related information is kept in a separate secure environment and is not exposed unless a transaction is verified.

4.1 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information (particularly transaction-related records) may be retained for a set period to meet applicable legal obligations. Once that period ends, the data is securely deleted or anonymised.

4.2 Data Breach

In the event of a data security incident, jay9 will promptly investigate the matter and notify affected users as quickly as possible. On your end, please use a strong password and do not share it with anyone to help maintain your own security.

5 Sharing Information with Third Parties

jay9 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Service Provider Partners: Trusted providers for payment processing (such as bKash, Nagad, Rocket, Upay and bank partners), identity verification and technical services. These partners receive information only for their designated tasks and are also bound by confidentiality obligations.
• Legal Requirements: Information may be provided in response to applicable laws in Bangladesh, court orders or valid requests from competent authorities.
• Fraud and Abuse Prevention: Certain information may be shared with industry-level fraud prevention organisations to protect the security of the platform.
• Business Transfer: If there is a significant change in the ownership or operation of jay9, user information may form part of that process. Users will be notified in advance in such cases.

In any of the above circumstances, the amount of information shared is always limited to what is necessary.

6 Cookie Policy

The jay9 platform uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the platform remember your preferences and personalise your experience.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
• Functionality Cookies: Used to save language preferences, screen settings and other personal preferences.
• Analytics Cookies: Used to understand how users interact with the site — this helps improve the platform. These cookies do not identify you personally.

6.2 Cookie Controls

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause some core features of jay9 to stop working correctly.

7 User Rights

As a jay9 user, you have certain rights over your own information. Just as with responsible gaming practices, we believe in transparency when it comes to data protection.

• Right to Access: If you want to know what information we hold about you, contact our support team.
• Right to Rectification: If any of your information is incorrect, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some data may need to be retained where there are legal obligations.
• Right to Object to Processing: You have the right to opt out of marketing communications.
• Data Portability: You may request that certain information be provided in a structured format.

To exercise any of these rights, please contact our support team by email. We aim to respond within a maximum of 30 working days.

8 Protection of Minors

jay9 explicitly states that this platform is for persons aged 21 or older only. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we become aware that a minor has opened an account using false information, that account will be closed immediately and the associated information will be securely deleted.

If a parent or guardian suspects that their child has opened an account on jay9, please contact us. As part of our responsible gaming practices, we treat this matter with the highest priority.

9 International Data Transfers

Although jay9 primarily serves users in Bangladesh, our servers and service provider partners may be located in various countries. In such cases, your information may be transferred internationally.

Wherever information is transferred, we ensure that the same standard of protection is maintained. Data protection provisions are included in contracts with third-party service providers.

10 Changes to This Policy

jay9 reserves the right to review and update this privacy policy from time to time. If there are any significant changes, we will note the new date on this page and, for important changes, notify you via your registered email or after login.

If you continue to use jay9 after any changes, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

To learn more about this policy or if you have any questions, visit our Frequently Asked Questions (FAQ) page, where answers to commonly asked questions are provided.

11 Contact

If you have any questions, concerns or complaints about this privacy policy, please contact the jay9 support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.